Care Coordinator – Southport

Salary: £33,000 per annum
Reference: Care Co – Southport

At Beluga Rox, we are looking for an experienced Care Coordinator to join our client, a highly regarded care and support provider based in Southport.

Our client is a multi-award-winning care and support group delivering a range of specialist complex care and support services. Since launching in 2017, the organisation has built an excellent reputation and has become a trusted provider for case managers, commissioners and private individuals.

The leadership team is committed to delivering outstanding care, support and outcomes for people of all ages. Their success has been built on recruiting talented, compassionate people who share their values and commitment to providing the highest standards of care.

Employees are supported through ongoing training, continued professional development, internal career progression and a rewarding benefits package, with a strong focus on ensuring colleagues feel valued and enjoy genuine job satisfaction.

The Role

As a Care Coordinator, you will work closely with the Registered Manager and wider operations team to ensure care packages are effectively coordinated and clients receive consistent, high-quality support.

You will be responsible for scheduling and coordinating care visits and will often be the first point of contact for carers, clients, families and healthcare professionals.

A key part of the role will be ensuring continuity of care, supporting care teams and maintaining strong communication with everyone involved in each client's care package. You will also arrange and complete care reviews, provide guidance to care teams, support general office administration and participate in the on-call rota.

Key Responsibilities

• Develop and maintain strong working relationships with clients, care teams, office colleagues and the wider management team.

• Coordinate care visits and workforce activity to ensure clients' needs are consistently met.

• Complete, update and maintain accurate care records using the organisation's digital care management system.

• Act as a key link between clients, care teams, families, healthcare professionals and other parties involved in delivering care.

• Arrange and complete client care reviews.

• Provide ongoing guidance and support to care teams.

• Work closely with the complex care nursing team to coordinate client-specific training, competencies and joint assessments.

• Support the branch operations team and wider organisation as required.

• Participate in the on-call management rota.

• Provide care as part of the emergency on-call response where required.

• Help maintain and enhance the organisation's reputation as a high-quality provider of specialist care services.

What We’re Looking For

To be successful in this role, you will ideally have:

• NVQ Level 3 in Health and Social Care or above.

• Previous experience delivering regulated personal care and support, ideally within community, home care or complex care services.

• Experience working within a fast-paced care coordination environment, ideally managing a high volume of care packages or rotas.

• Excellent organisational and time-management skills.

• Strong communication and relationship-building skills.

• The ability to work independently, prioritise effectively and solve problems confidently.

• A caring, empathetic and person-centred approach.

• Strong teamwork skills and a willingness to support colleagues across the service.

• Excellent IT skills, including confidence using Microsoft Word, Excel and digital care systems.

• A genuine passion for delivering excellent care and achieving the best possible outcomes for clients.

You must hold a full driving licence and have access to your own vehicle, as travel will be required to meet the needs of the service.

What’s in It for You?

• £33,000 salary

• Private medical cover

• 25 days' annual leave plus bank holidays

• Pension scheme

• Career progression opportunities

• Continued professional development and training

• Dress-down Fridays

• Free lunch on Fridays

• Team-building activities

Interested?

If you would like to find out more about this exciting Care Coordinator opportunity in Southport, please contact Holly at Beluga Rox on 01244 562 000 or email holly@belugarox.co.uk.