Care Manager- Live In

We are looking for an experience Live In Care Manager to provide strategic and operational leadership across our clients' growing portfolio of living care services throughout the UK.

Our client is a multi-award-winning large care and support Group that offers a range of specialist complex care and support services. Since starting in 2017 they have gained an enviable reputation as the support and care provider of choice for case managers, commissioners and private individuals alike.

As a collective, the leadership team challenge itself to be the best in each of the service areas they provide and aim to deliver excellent care, support and outcomes to the people of all ages who they support.

Our clients' success has been achieved by recruiting only the very best candidates who share our passion, core values and objectives. Once employed, they focus on ensuring they retain their employees by ensuring they feel valued and, very importantly have job satisfaction, training, continued professional development, internal promotion prospects and a rewarding pay structure. 

You will work closely with regional and operational clinical teams and the wider senior leadership team to establish a consistent, high-performing model of care.

The Role

As a Care Manager of Living Care, you will take strategic ownership of the performance, quality and development of our living care portfolio.

You will provide visible leadership across the organisation, creating a culture in which quality, accountability, compassion and commercial performance go hand in hand.

A significant part of the role will involve strengthening and expanding our provision for individuals with complex needs. This may include people with complex mental health needs, behaviours that challenge, neurological conditions, acquired brain injury, learning disabilities, autism, physical disabilities and other high-acuity or specialist support requirements.

Key Responsibilities

You will:

• Provide strategic and operational leadership for living care services across all regions, ensuring consistently high standards of delivery.
• Lead the development and growth of complex care and complex mental health services, alongside our broader living care provision.
• Establish clear operating standards, governance frameworks and performance expectations across the Group.
• Support and challenge regional leaders and Registered Managers to deliver outstanding, person-centred services.
• Maintain strong oversight of quality, safeguarding, risk, incidents, complaints, audits and regulatory compliance, ensuring lessons are translated into sustained improvement.
• Ensure services operate in accordance with relevant regulatory requirements and maintain a strong culture of continuous improvement.
• Work closely with clinical colleagues to ensure individuals with complex needs receive safe, appropriately assessed and clinically governed care.
• Oversee new service mobilisation, ensuring new packages and services are implemented safely, effectively and at pace.
• Develop strong relationships with commissioners, Integrated Care Boards, case managers, families and other key stakeholders.
• Identify opportunities for sustainable organic growth and develop services that respond to local and national commissioning requirements.
• Maintain oversight of operational and financial performance, including staffing, utilisation, package viability and service profitability.
• Lead workforce planning and succession, ensuring the organisation attracts, develops and retains high-calibre operational and care leaders.
• Create greater consistency across regions while retaining the flexibility required to meet individual and local needs.

About You

We are looking for an established senior leader with significant experience within complex care, complex mental health, supported living, domiciliary care or another closely related specialist care environment.

You will have operated at senior operational, regional, divisional or group level and be comfortable leading services across multiple locations.

You will bring:

• A strong track record of leading Live-In Care
• Strong knowledge of regulatory requirements, safeguarding, governance and quality assurance.
• Experience of leading and developing Registered Managers and senior operational teams.
• Demonstrable experience of improving underperforming services and embedding sustainable quality improvements.
• Experience of mobilising new packages of care and complex care packages.
• The credibility to build effective relationships with commissioners, healthcare professionals, families and external stakeholders.
• Excellent analytical skills and the ability to use operational and quality data to identify risks and drive improvement.
• Strong leadership presence, with the ability to influence, challenge and inspire at every level of an organisation.
• A full UK driving licence and the flexibility to travel extensively across our regions.

What’s in it for you:

•                  Car Allowance

•                  Pension scheme

•                  Private Medical cover *

•                  25 days holiday plus bank holidays

If you would like to find out more about this great opportunity for Care Manager Live- In Care, please call Holly at Beluga Rox on 01244 562-000 or email holly@belugarox.co.uk