Head of Complex Case Management

Location: Southport
Salary: £50,000-£60,000 DOE

Lead the Future of Integrated Case Management

We are seeking an ambitious and experienced healthcare professional to join our growing organisation as Head of Complex Case Management.

This is a unique opportunity for an individual who combines exceptional clinical and case management expertise with strong commercial awareness and a passion for service innovation. You will play a pivotal role in developing and growing our established integrated pathway that supports clients from initial assessment through to rehabilitation, complex care and long-term community support.

Working closely with the leadership team and reporting directly to the Group Head of Business Development, you will help shape the future of the service, build strategic partnerships across the case management, legal and insurance sectors, and ensure outstanding outcomes for clients living with catastrophic injuries, neurological conditions and complex rehabilitation needs.

This is far more than a traditional case management role. It is an opportunity to influence strategy, drive growth and help further develop a market-leading service.

About the Role

As Head of Complex Case Management, you will lead the development of a case management pathway, enabling solicitors, insurers, case managers and other referrers to access a seamless, high-quality service through a single trusted provider.

You will be responsible for delivering exceptional client outcomes whilst contributing to operational excellence, strategic partnerships and sustainable business growth.

The role combines:

• Complex case management pathway enhancement
• Operational management and service development
• Strategic relationship management
• Business development and growth

Key Responsibilities

Complex Case Management Leadership

• Help oversee complex and catastrophic injury cases alongside our clinical team, operational team and mobilisation team, ensuring the highest standards of client care and professional practice.
• Help design and develop clear client pathways from referral and assessment through to long-term community support.
• Coordinate multidisciplinary teams, including therapists, healthcare professionals and support providers.
• Work collaboratively with our internal lead teams, clients, families, solicitors, deputies, insurers and other stakeholders.
• Assist the monitoring of client progress, evaluate outcomes and ensure delivery of person-centred services.
• Develop and maintain structured partnerships and Service Level Agreements with independent case management companies.

Operational Leadership & Service Development

• Support the effective day-to-day leadership of the case management service.
• Assist with referral allocation, caseload oversight and capacity planning.
• Strengthen governance, compliance and safeguarding arrangements.
• Identify and implement service improvements that enhance efficiency, client experience and outcomes.
• Contribute to strategic planning and long-term service development initiatives.

Business Development & Strategic Partnerships

• Develop and maintain strong relationships with case managers, claimant and defendant law firms, insurers, deputyship firms and other referral partners.
• Identify opportunities to increase referrals and expand service provision.
• Support the development of new service lines and commercial opportunities.
• Represent the organisation at industry conferences, networking events and professional forums.
• Promote the organisation's expertise and reputation within the personal injury, clinical negligence and rehabilitation sectors.
• Contribute to marketing and growth initiatives that support sustainable business development.
• Work alongside the leadership team to help shape the future direction of the organisation.

 

What Success Looks Like

Within your first 12 months you will:

• Establish a recognised and clearly defined case management pathway.
• Strengthen relationships with case managers, key legal, insurance and healthcare partners.
• Increase referral opportunities and service utilisation.
• Enhance governance, quality assurance and client outcomes.
• Contribute to the expansion and long-term growth of the organisation's complex care and case management services.
• Help position the organisation as a trusted leader within the catastrophic injury and rehabilitation sector.

About You

We are looking for an experienced healthcare professional who combines strong clinical credibility with leadership capability and commercial awareness.

Essential Requirements

• Current professional registration where applicable.
• Significant experience within complex case management.
• Experience supporting clients with catastrophic injuries, neurological conditions, acquired brain injuries, spinal cord injuries or long-term rehabilitation needs.
• Strong understanding of the personal injury and/or clinical negligence sectors.
• Excellent communication, report writing and relationship management skills.
• Proven ability to manage competing priorities and complex stakeholder relationships.
• Strong organisational and problem-solving abilities.

Desirable

• Existing relationships within the legal, insurance or rehabilitation sectors.
• Registered Nurse, Occupational Therapist, Physiotherapist, Social Worker or other relevant healthcare professional qualification.
• Experience developing referral pathways and professional partnerships.
• Previous involvement in service development, operational leadership or business growth initiatives.
• Experience of presenting at professional events and networking forums.

What We Offer

• Competitive salary of £50,000-£60,000 DOE
• Performance-related bonus opportunity
• 25 days annual leave plus bank holidays
• Pension scheme*
• Private medical cover*
• Ongoing professional and leadership development
• Support for continuing professional development and training
• Opportunity to play a leading role in a growing and ambitious organisation
• Genuine scope to influence strategy, growth and future service development

Interested?

If you are looking for an opportunity to combine clinical excellence, operational leadership and business development in a role where you can make a meaningful difference to both clients and the future of a growing organisation, we would love to hear from you.

For a confidential discussion, please contact Holly at Beluga Rox on 01244 562000 or email Holly@belugarox.co.uk.

Join us and help further develop a market-leading pathway for complex care, rehabilitation and long-term community support.